Job Description 



Would you enjoy working as a customer service representative for a dynamic company? Are you interested in a work from home opportunity instead of a call center while still being part of a customer service oriented team? As a Work from Home Customer Service Representative with NEW, you will get that opportunity and so much more! 

 

NEW is the leader in innovative, extended service plans and comprehensive service management solutions. As a Work from Home Customer Service Representative you will be part of an award-winning customer service team! You will be an integral part of the team by providing exceptional customer service while troubleshooting customers’ programming and/or equipment issues, resolving issues in relation to claims, warranties, servicing products and accurately determining entitlement and setting up service options. Demonstrating world-class customer service is the key to your success with NEW!


Job Responsibilities

 

In addition to demonstrating world-class customer service, as a Customer Service Representative, you will have a wide range of responsibilities, including:

 


Handling incoming call requests from customers to ensure programming, equipment and account needs are met/exceeded

Delivering customer service by communicating with energy and personal confidence

Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction

Determining appropriate course of action to ensure the result is win-win and appropriately documenting the interaction through contact tracking

Providing value added equipment/programming service options to customers to increase total customer service experience

Utilizing required resources and applications to ensure first call resolution, accuracy and efficiency in resolving customers' issues.

Assisting customers with billing and other general inquiries              



 



Job Requirements 

Job Requirements

 

A qualified Work from Home Customer Service Rep will have a minimum of 6 months experience in a customer service, retail or call center environment. Additionally, you will need:

 


High level of PC knowledge including familiarity with a Windows XP environment

Excellent interpersonal, organizational and communication skills (both verbal and written) required

Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center

Ability to get along with others, accept constructive feedback and exhibit a positive attitude

Demonstrated passion for excellence with respect to treating and caring for customers

Ability to work effectively in a team environment

Strong decision-making and analytical abilities

Ability to work in a fast paced, production environment

High school diploma or GED required

Must be able to type a minimum of 30 wpm

Must be flexible to work shifts as required (evenings, weekends and holidays)

Must be able to pass a background check

Must be able to attend all scheduled training classes and pass required exams during the 4-6 week training period

Must be able to provide a distraction free home office environment

Must be able to meet all the work at home equipment and connectivity requirements

PC and technical troubleshooting experience a plus

A+ certification a plus

We are Growing! Inbound CSRs Needed!

Inbound English and Bilingual Customer Service

ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must! Earn 23-35 cents per talk minute. Must have quiet work environment and reside in the USA.


APPLY ONLINE AT http://www.acddirect.com/becomeanagent.html  

We are Growing! Inbound CSRs Needed!

Inbound English and Bilingual Customer Service

ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must! Earn 23-35 cents per talk minute. Must have quiet work environment and reside in the USA.


APPLY ONLINE AT http://www.acddirect.com/becomeanagent.html  

Looking to start a new career in 2010? Look no further!! We are adding customer service representatives to our team! These are permanent 1st shift positions. Interested applicants must be available to train for 2 weeks 8:30 am - 5:00 pm and the hours of the position after training are 9:30 am - 6:00 pm. This position is 100% outbound calls. We are looking for candidates with 1-3 years of customer service - specifically telemarketing and up-selling experience. You will be calling existing customers and upselling orders as well as promoting new items from the catalogue. You must have reliable transportation to be considered for this position - it is not accessible by bus. If you are interested in this position, please apply at www.randstadjobs.com and attach your updated resume! Don't let this great opportunity pass you by!

Working hours: M-F 9:30am-6pm

 
Combined Insurance
 
As we continue to grow, we are looking for successful people to become Combined Insurance sales agents. Talented people in our sales force help us maintain our position as an industry leader in supplemental insurance.
 
What We Offer:

 

Exceptional income potential
Merit based promotions
A financially sound company with established growth since 1922
Excellent benefits including medical, dental, 401k and employee stock discount purchase plan
Qualified sales leads

 
Our dedication to training sets us apart from our competitors. To guarantee our agents' success we provide:
 

A comprehensive classroom training program
Ongoing training in the field and throughout one's career
Training at all levels of sales or sales management

 
Agent
 
If your strength is in Sales, we offer a path that provides great earning potential as well as a higher compensation package once reaching and maintaining a certain level of performance. Our agents are responsible for generating new customers and meeting with current customers to sell insurance products that best meet their needs.

Prestige Solutions is hiring for entry level sales and marketing positions. 

Contact Crystal at hr @ prestigesi. com or for immediate consideration 407.478.3232
 
Prestige Solutions is currently hiring entry level individuals with a customer service background for the Jr. Account Manager position. This is an entry level position that involves learning entry level sales, marketing and customer service techniques followed by all the remaining topics necessary to train & develop you into becoming the manager of one of our marketing offices in the Orlando area.

Our marketing firm is the leader in the marketing industry and in tailoring customer service to their needs. Our clients are Fortune 500 companies. Our portfolio includes the most innovative telecommunications companies on the planet.




 
 

We are seeking a call center supervisor for evenings and weekends to join our National Call Center in Hamden, Ct.
 
This role will:

Support in the management of the call center to ensure the delivery of agreed service levels and sales targets within budget

Identify and develop needs of the call center team in terms of their skills and knowledge


Use appropriate call center metrics to help manage the business


Interpret management information to assess operation implications


Monitor performance against operational service levels assessing the implications on cost effectiveness, productivity & customer service.


Regularly review processes & procedures to ensure they remain in line with delivery of service.

Kirkland Financial is a local company that has been in business since 1992 that operates nationwide as a mortgage investor.  We are aggressive and growing which necessitates this addition to staff. 

Our ideal candidate will possess a strong mortgage loan background, collections experience, enjoy a variety of responsibilities in a fast paced environment, highly organized and very detailed.  Great opportunity for someone that is looking for a challenge in their career and an opportunity to grow with a company.  

Duties of position include a wide variety of functions related to the servicing of mortgage loans including file organization, collections, customer correspondence, and posting payments.  Deals with outside agencies including attorneys, real estate agencies, financial institutions, and other vendors in the course of purchasing, servicing, and selling mortgage loans.  

Compensation commensurate with skills and experience.

Benefits include medical, dental, vision, 401K, paid vacation and holidays.

Great work environment!

• Work directly with the implementation manager and data conversion team to assist in go live set up and support of clients
• Acts as primary point-of-contact for Client during implementation period of netFORUM
Team/Pro.
• Ensuring successful and timely leadership of client projects and facilitating communication between all groups involved
• Assist clients in determining standard operating procedures for using the application and provide solutions that meet their needs
• Constant follow up with clients to achieve the client being comfortable using the software on a daily basis
• Identify process improvements for client support as client base grows and application evolves
• Receive and resolve customer requests via phone, e-mail, and face to face meetings
• Demonstrate software and discuss business processes with the client
• Close issues when resolved and follow up with client
• Research client issues prior to reporting to Implementation Manager
• Escalate client issues to Implementation Manager and follow up with client
• Work with Customer Success Trainer to identify training agendas and needs
• Work collaboratively with other customer success representatives and sales representatives
• Assist customers with software set up and best practices and use case scenarios
• Report on project status weekly to Implementation Manager

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. UnitedHealth Group is working to create the health care system of tomorrow.    Already Fortune 25, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.   Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.   The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.   Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests  Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards